It’s the kind of case attorney Helen Tran deals with all too often. An Asian-American small business owner came into her office at Neighborhood Legal Services in Los Angeles begging for help with a surprise, five-figure medical bill.
The woman had health insurance. Yet, due to a mix-up caused by misinformation from her insurer, she’d received two chemotherapy treatments from an out-of-network provider that she had believed was in network. This simple mistake ended up devastating her financially.
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